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Terms & Conditions

MSI Terms and Conditions of Sale

WARRANTY

MSI warrants that the Products furnished hereunder shall be free from defects in material and workmanship under normal use and service, when properly installed, maintained and used for the purposes for which it is designed, for a period of three (3) years after the invoice date of the order, provided that notice of any such alleged defect is given to MSI within thirty (30) days after the discovery thereof (“Discovery Date”), and provided, that inspection by MSI confirms the existence thereof to the sole satisfaction of MSI. This warranty does not cover damage due to external causes, including accident, abuse, misuse, neglect, improper storage, problems with electrical power or hydraulic power, or any services not performed by MSI or its authorized representatives.  This warranty does not cover items that have normal “wear and tear” in their usage, such as brake pads, clutches, etc.  MSI’S exclusive liability and Buyer’s exclusive remedy under this warranty is limited to replacement at MSI’S factory or warehouse. At MSI’S request, any Products alleged to be defective shall be returned to MSI for inspection, properly packed and all expenses prepaid, but no Products shall be returned to MSI by the Buyer prior to written authorization by MSI.

MSI is not responsible for labor or other costs resulting from the customer installation of incorrect or defective parts. The customer is responsible to inspect and accept all parts upon receipt.

EXCEPT AS SPECIFICALLY STATED IN THIS SECTION 2, MSI MAKES NO WARRANTIES TO THE PURCHASER WHATSOEVER, EXPRESS OR IMPLIED, WITH RESPECT TO ANY PARTS FABRICATED, MANUFACTURED OR SOLD BY MSI. WITHOUT LIMITING THE FOREGOING, MSI SPECIFICALLY MAKES NO WARRANTIES OF MERCHANTABILITY OR FITNESS FOR ANY PURPOSE WITH RESPECT TO PARTS FABRICATED, MANUFACTURED OR SOLD BY MSI.

RETURN POLICY

Please be sure to check your order immediately upon receipt for accuracy, completeness and defect.  If your order is incomplete, incorrect, or if you find an item damaged, you must contact us and we will process a return and replacement at no additional cost to you, besides shipping the defective components to MSI.

Please follow the return procedure below with your shipment:

Return Authorization Procedure

  1. Submit A Request for Return / Replacement

Please advise your MSI Sales team contact or e-mail us at sales@msidefense.com within 30 days of the Discovery Date with the following information:

Via return e-mail, we will send you a Return Merchandise Authorization (RMA) number which is required to process your return. All merchandise must be returned within 5 days of the issuance of the RMA number. 

Ship the item back to MSI using the following address format:

        MSI Defense Solutions

Attention Return Desk – RMA # (as provided per Step 1 above)

136 Knob Hill Road

Mooresville, NC 28117      

Please include your name and contact information (phone and e-mail) inside the shipment.

When shipping an item back to us, we recommend that you use FedEx, UPS, or any other carrier that offers signature confirmation and insurance. MSI is not responsible for lost or damaged packages. The customer agrees to bear all shipping costs and all risk of loss during return shipment. Only the signature of an MSI employee will suffice as proof of delivery.

Upon arrival at our facility, all returns will be inspected. If approved for a replacement or repair, it will be processed within 24 hours. If any issues are present, we will contact you at the phone number or e-mail you have provided.

LIMITATION OF LIABILITY

MSI shall not be liable for any loss of profit, loss of use, downtime, loss of production or loss of or damage to raw materials or final products, or for any indirect, consequential or incidental damages, whether claimed in contract, tort (including negligence), under statute, or otherwise.

If you have any questions or concerns regarding any of these Terms and Conditions, please contact MSI, Monday through Friday from 7:00 AM to 4:00 PM at 704-660-8348 or at customerservice@msidefense.com.